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How xk66 Handles Your Personal Information

This page covers what data we collect when you use xk66, how we store it, and what rights you have over it. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Account data protectionbKash, Nagad, Rocket payment privacyMobile session securityYour right to request deletion
xk66 How xk66 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We aim to respond to data requests within a reasonable timeframe. Availability of specific remedies depends on your local law and eligible regions.

Live Chat Open the chat widget from your account dashboard to raise a data request with our support team.
Email Support Send your data access or deletion request to our support address found in the account help section.
Account Settings Some data preferences — like marketing contact opt-out — can be managed directly inside your account settings page.
DATA HANDLING DETAIL

Security, Cookies, Retention and Access

We use SSL encryption on all data in transit between your device and our servers. Your account password is stored as a one-way hash — we cannot read it, only verify it. Session tokens expire after a period of inactivity so an unattended phone does not stay logged in.

Cookies

We use session cookies to keep you logged in and preference cookies to remember your language setting. No third-party ad-tracking cookies are placed without your consent.

Data Retention

Account data is kept while your account remains open. After closure, we retain only what applicable law in your jurisdiction requires us to hold.

Account Security

Login attempts from unrecognised devices trigger an OTP verification step sent to your registered mobile number before access is granted.

Requesting Changes

To correct inaccurate personal data or request a full export of what we hold, contact support via live chat or the email address in your account help section.

Common Questions About Your Privacy

Below are the questions we hear most often about how xk66 handles personal data. If your question is not here, reach out through live chat.

We collect your name, contact details, and the mobile wallet you use — bKash, Nagad, or Rocket. Device identifiers and session logs are also recorded to secure your account.

We do not sell your data. Payment references passed through bKash, Nagad, or Rocket are also subject to those providers' own privacy terms alongside ours.

Contact support via live chat or the email address in your account help section. State that you want a data export and we will process your request in line with applicable law.

Yes. Submit a deletion request through live chat or support email. We will remove your data except where local law requires us to retain certain records for a defined period.

We keep only what applicable law in your jurisdiction requires after account closure. Data not subject to a legal retention requirement is deleted as part of the closure process.

Whether and how this policy applies depends on your local law and the eligible regions we serve. Check the account help section or contact support if you have jurisdiction-specific questions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.